RETURNS & EXCHANGES
We're sorry your purchase didn't work out. We gladly accept returns of unworn merchandise within 15 days of receipt, in its original condition with the sales tags attached. Used merchandise without tags and/or merchandise returned after 15 days of receipt is subject to a partial refund. Shipping costs can unfortunately not be refunded, and return shipping is the responsibility of the customer. When returning shoes, please do not use the shoe box as the outer package.
***PLEASE NOTE THAT CERTAIN CARRIERS (EX. UPS) DO NOT SHIP TO P.O. BOXES. SHIPPING VIA THESE CARRIERS MAY RESULT IN RETURNED PACKAGES.
EXCHANGES: Need a different size or color? REPLACEMENTS SHIP FOR FREE! Simply let us know what size or color you'd like via email (i firstname.lastname@example.org) or leave us a note in the returned package. We do our best to accommodate all exchange requests, but will let you know if we do not have your size/color. Please note that return shipping is the responsibility of the customer.
1. Log onto your miamiurbeantrends.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.